CUSTOMER ASSISTANCE
Returns, Exchanges and Customer Assistance
We offer exchanges and returns within the applicable statutory periods. Returns and exchanges are handled in store only.
If you are dissatisfied for any reason, please contact us. We respond promptly and will be pleased to help find an appropriate solution.
In-Store Returns and Exchanges
Returns and exchanges are handled in person at any of our three Grand Bazaar locations. Please bring the original piece along with any documentation or packaging received at the time of purchase. Our team will be glad to assist you.
Contact Us
If you have a question about a purchase, or if you would like to discuss a return or exchange before visiting, please get in touch:
Caring for Your Purchase
Proper care can significantly extend the life of a textile piece. For guidance on caring for silk, cashmere, wool, velvet, and Ikat and Suzani embroidery, see our care guide.